Disclaimer, Content Standards & Digital Safety

This page sets out the legal framework governing the use of Her Healthcare’s digital platforms, content, and services. It defines the scope, limitations, and responsibilities associated with accessing information and engaging with Her Healthcare.

This page should be read in conjunction with our Terms and Conditions and Privacy Policy. In the event of any inconsistency, those documents shall take precedence where applicable.

Her Healthcare operates as a private GP service within the United Kingdom, delivering care through a coordinated, GP-led model.

Scope of Information and Communications

Her Healthcare provides information and communications across multiple channels. This section defines the extent to which such materials form part of our services and clarifies the boundaries between informational content and regulated healthcare delivery.

All communications distributed by Her Healthcare are intended to support engagement and awareness but do not in themselves constitute the provision of healthcare services unless explicitly stated.

Her Healthcare’s content ecosystem includes:

• Website content, including service and informational pages 
• Social media platforms (including Instagram and similar channels) 
• Email communications and newsletters 
• Downloadable guides, brochures, and resources 
• Marketing and promotional campaigns 
• Educational and community-focused initiatives 

Informational Nature of Content

All content provided by Her Healthcare is made available on an “information-only” basis. It is not intended to establish a clinical relationship, nor should it be relied upon as a substitute for professional medical advice.

By accessing this content, users acknowledge that such information is general in nature and does not take into account individual medical histories, conditions, or circumstances.

Accordingly, Her Healthcare does not accept responsibility for any reliance placed on such content.

Content provided:

• Does not constitute medical advice 
• Does not provide diagnosis or treatment 
• Does not replace consultation with a qualified healthcare professional 
• Is not tailored to individual health circumstances 
• Should not be used as a basis for clinical decision-making 

Clinical Care and Medical Advice

Her Healthcare provides regulated healthcare services exclusively within the context of formal clinical consultations. This section clarifies the legal boundaries within which medical advice is delivered.

A doctor–patient relationship is only established when a consultation has been formally arranged and conducted in accordance with applicable clinical and regulatory standards.

Outside of this context, no communication shall be interpreted as medical advice.

Clinical care is only provided:

• Within a booked consultation with a qualified GP 
• Following appropriate medical history assessment 
• Within a structured clinical setting 
• In accordance with professional and regulatory standards 

Outside of consultations:

• No diagnosis is made 
• No treatment is prescribed 
• No clinical responsibility is assumed 

Editorial Standards and Content Governance

Her Healthcare maintains internal governance processes to ensure that publicly available information is produced responsibly. However, such processes do not convert informational content into clinical advice.

Content is developed in line with recognised standards of accuracy and clarity but remains subject to limitations inherent in generalised information.

Her Healthcare’s editorial approach ensures:

• Content is based on credible and established medical knowledge 
• Information is presented clearly for a non-clinical audience 
• Limitations and uncertainties are acknowledged 
• Content avoids misleading or exaggerated claims 

Content development may include:

• Internal drafting and review processes 
• Input from healthcare professionals where appropriate 
• Alignment with internal safety and communication standards 

However:

• Not all content is clinically reviewed prior to publication 
• Content is not intended to be comprehensive or definitive 

Updates and Limitations

Medical knowledge, guidance, and best practices evolve over time. Her Healthcare undertakes reasonable efforts to maintain the accuracy of its content but does not guarantee completeness or ongoing currency.

Users accept that information may become outdated and should verify relevant details with a qualified professional.

Accordingly:

• Content may not reflect the most recent clinical guidance 
• Information may be simplified for accessibility 
• Updates may not occur immediately upon changes in medical standards 
• No warranty is given regarding completeness or accuracy 

Social Media and Public-Facing Content

Social media content is designed for accessibility and engagement and is subject to additional limitations due to format and context.

Such content should be interpreted as high-level, non-clinical information and not as a substitute for professional healthcare advice.

Social media content may:

• Simplify complex medical concepts 
• Present summarised or generalised information 
• Reflect common experiences rather than individual cases 
• Be designed for awareness and engagement purposes 

It does not:

• Provide comprehensive medical guidance 
• Address individual circumstances 
• Replace clinical consultation 

Personal Stories and Community Content

Her Healthcare may publish personal stories or experiences for illustrative and awareness purposes. These do not constitute clinical evidence or medical guidance.

Users are advised that individual experiences vary and should not be interpreted as indicative of expected outcomes.

Such content:

• Reflects individual perspectives and experiences 
• Is shared with consent where applicable 
• Is intended for awareness and support 

It does not:

• Represent clinical standards or recommendations 
• Guarantee outcomes or results 
• Replace professional medical advice 

Marketing and Promotional Communications (ASA Compliance)

Her Healthcare adheres to the principles of the UK Advertising Standards Authority (ASA) and the CAP Code. All marketing communications are designed to be lawful, truthful, and not misleading.

Marketing materials are not intended to provide clinical advice and should not be relied upon for healthcare decision-making.

Accordingly:

• Descriptions of services are illustrative in nature 
• No guarantees of outcomes or results are made 
• Testimonials reflect individual experiences only 
• Claims are presented in a balanced and non-misleading manner 

Users should:

• Seek independent medical advice where needed 
• Avoid relying on promotional content for clinical decisions 

Third-Party Content and Network Providers

Her Healthcare operates within a network model that may involve collaboration with independent clinicians and third-party providers. This section defines the limits of responsibility in relation to such parties.

Her Healthcare does not control or assume liability for content or actions outside its direct operational environment.

Where third-party content is involved:

• It represents the views of the respective provider 
• It may be subject to different standards or policies 
• It is not controlled by Her Healthcare 

Her Healthcare:

• Is responsible only for content published on its own platforms 
• Does not assume liability for independently published materials 
• Encourages users to verify information directly with providers 

Digital Health Safety

Her Healthcare provides digital access to services and information. While reasonable steps are taken to ensure safe use, digital healthcare is subject to inherent limitations.

Users are expected to engage with digital services responsibly and within their intended scope.

Digital services include:

• Online consultations 
• Booking and communication systems 
• Informational content and resources 

These services:

• Complement, but do not replace, in-person care where required 
• Operate within defined clinical and operational boundaries 

Limitations of Digital Healthcare

Digital interactions may not allow for full clinical assessment. This may limit the ability to diagnose or treat certain conditions.

Accordingly:

• Physical examinations may not be possible 
• Some conditions require in-person evaluation 
• Clinical decisions may be based on limited information 

Users may be advised to:

• Seek in-person consultations 
• Access specialist care 
• Use emergency services where appropriate 

Clinical Boundaries

Medical advice is strictly limited to formal consultations. Informal or unsolicited communications do not establish a clinical relationship.

The following do not constitute medical advice:

• Social media messages or comments 
• Informal communications 
• General enquiries 

Clinical responsibility is only assumed:

• Within a formal consultation 
• Under regulated clinical conditions 

Communication Channels

Digital communication tools are provided for administrative and general support purposes only.

They are not appropriate for urgent medical concerns.

Communication channels may be used for:

• Appointment coordination 
• Administrative enquiries 
• General support 

They should not be used for:

• Emergency situations 
• Urgent medical advice 

Escalation and Safety

Where potential clinical risk is identified, Her Healthcare reserves the right to direct users to appropriate services.

This is part of our duty to ensure safe use of digital healthcare.

Actions may include:

• Advising escalation to NHS services 
• Redirecting to emergency care pathways 
• Declining to provide advice outside a safe clinical context 

Responsibility and Use of Information

By accessing Her Healthcare platforms, users accept responsibility for their own decisions and actions.

Her Healthcare shall not be liable for outcomes arising from misuse or misinterpretation of information.

Users acknowledge that they:

• Are responsible for their health decisions 
• Will seek appropriate professional advice 
• Will not rely solely on informational content 

Emergency and Urgent Care

Her Healthcare does not provide emergency medical services. Users must access appropriate NHS services in urgent situations.

For urgent care:

• Contact NHS 111 
• Contact 999 in emergencies 
• Attend an Accident & Emergency department 

Data Protection and Privacy

All digital interactions are subject to applicable data protection legislation. Her Healthcare processes personal data in accordance with its Privacy Policy.

Users are informed that:

• Data may be collected and processed for service delivery 
• Information is handled in line with UK legal requirements 
• Users have rights regarding their personal data 

Relationship to Other Policies

This page forms part of Her Healthcare’s wider governance framework.

It should be read alongside:

• Terms and Conditions 
• Privacy Policy 
• Any service-specific agreements 

Where applicable, those documents shall take precedence.

Updates

Her Healthcare reserves the right to amend this page at any time to reflect changes in law, regulation, or operational practice.

Users are encouraged to review this page periodically.

Contact

For further information or clarification, users may contact Her Healthcare through the details provided on the website.