Her Healthcare Terms & Conditions
Terms of Service for Patients
Effective date: 30 March 2026
These Terms and Conditions (“Terms”) govern your use of the services provided by Golden Acorn Ltd trading as Her Healtchare (“we”, “us”, “our”). By booking an appointment, purchasing a membership, using our website, or using our patient portal, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use our services.
1. About us
We are a private medical services provider in the United Kingdom. Our registered office is 20-22 Wenlock Road, N17GU and our company registration number is +44 (0) 773 8080 712. You can contact us at contact@herhealthcare.uk.
Where services are delivered in a clinical setting, we operate in accordance with applicable regulatory requirements. Depending on our operating model, certain services may be delivered at partner premises and/or under partner arrangements. In all cases, clinical services are delivered by appropriately qualified clinicians.
2. Our services
We provide private GP-led healthcare services focused on women’s health, which may include in-person consultations, remote consultations (video/telephone), assessment and examination, prescriptions where clinically appropriate, referrals, diagnostic requests, and production of medical letters or certificates.
We do not provide emergency services. Our services are not a substitute for NHS emergency, ambulance, or crisis support.
3. Eligibility and women-only service
Our service is intended for women and people who access women’s healthcare needs. Where we operate a women-only model, this is designed to provide a focused clinical environment tailored to women’s physiology and health priorities. We reserve the right to decline bookings that do not meet our service criteria, acting reasonably and in accordance with applicable equality and healthcare obligations.
You must be at least 18 years old to book for yourself unless we explicitly offer services for minors and the booking is made by a parent or legal guardian in accordance with our policies. You must provide accurate identity and contact details and, where required for patient safety, proof of identity.
4. Medical information and patient responsibilities
To provide safe care, we rely on the information you give us. You agree to provide complete and accurate medical history, medication lists, allergies, and relevant symptoms, and to inform us promptly if your condition changes. You understand that clinical advice and decisions may be affected if information is incomplete or inaccurate, and we cannot be responsible for outcomes caused by undisclosed or incorrect information.
You are responsible for following medical advice, including seeking urgent or emergency care where advised. If you are uncertain whether your symptoms are urgent, you must use NHS 111 or 999 as appropriate.
5. Booking, fees and payment
Fees for consultations, memberships, and add-on services are shown on our website or communicated to you before purchase. Payment is usually required at the time of booking or purchase unless we agree otherwise. We may update fees from time to time. Fee changes will not apply retrospectively to appointments already booked and paid for, but may apply to future bookings or membership renewals.
6. Cancellations, rescheduling and missed appointments
You may cancel or reschedule an appointment by using your online account or contacting us. Unless stated otherwise at the point of booking, we require at least [24/48] hours’ notice to cancel or reschedule without charge. If you cancel late, do not attend, or arrive too late for a clinically meaningful consultation, we may charge the full appointment fee and/or treat the appointment as used.We will act reasonably where exceptional circumstances exist (for example, sudden hospitalisation). Any waiver or refund in such cases is at our discretion, subject always to your statutory rights.If we cancel an appointment, we will offer a reschedule or refund. If a clinician is delayed, we will make reasonable efforts to inform you and provide appropriate options.
7. Remote consultations and limitations
Remote consultations can be clinically appropriate in many cases, but not all. You understand that remote care has limitations, including inability to perform a physical examination. If a clinician considers that a remote consultation is insufficient to provide safe care, we may recommend an in-person appointment, referral, investigation, or NHS attendance. You are responsible for ensuring you have a suitable environment for a confidential remote consultation, including stable internet/phone connection.
8. Prescriptions
Prescriptions, including private prescriptions, are issued only where a clinician considers it clinically appropriate and lawful to do so. We do not guarantee any prescription. Controlled drugs and certain medicines may be subject to strict legal and clinical controls and may not be prescribed.
You are responsible for informing us of all medications you are taking and any adverse reactions. You must use medicines exactly as directed and seek advice if you experience side effects.
9. Tests, results and third parties
Where we arrange or recommend tests, these may be carried out by external laboratories, imaging providers, or partner services. You understand that turnaround times can vary and may be outside our control. We will take reasonable care in selecting providers, but we are not responsible for delays or errors caused by third parties, except where the law requires otherwise.
10. Referrals and onward care
Where clinically appropriate, we may refer you to specialists or other services. Referral does not guarantee acceptance, appointment timing, or treatment by the receiving provider. If you choose to pursue private onward care, you will be responsible for the fees and terms of that provider.
11. Medical letters and certificates
We may provide letters, certificates, or reports (including fitness-to-travel, visa medical letters, “good health” letters, or other documentation) only where clinically appropriate and based on information available to the clinician.
You understand and accept that:
(a) we cannot guarantee that any third party (including embassies, employers, schools, insurers, airlines or foreign authorities) will accept a letter or certificate;
(b) we may refuse to provide documentation if there is insufficient clinical basis, incomplete information, concerns about accuracy, or if doing so would be inappropriate; and
(c) once a letter or certificate has been produced, the fee for that document is usually non-refundable, unless we made an error.
Where a third party requests a specific format or wording, we may consider it, but we do not agree to include inaccurate statements or wording that conflicts with clinical judgement or professional standards.
12. Memberships
If you purchase a membership plan, the plan benefits, renewal rules, inclusions and exclusions will be described at the point of purchase and form part of these Terms. Membership benefits are for the named member only and are not transferable. Memberships may have fair-use limits to ensure clinical safety and service availability (for example, limits on appointment frequency or message volume), which will be communicated in plan documents or on the website.
You may cancel membership by giving [30] days’ notice (or as stated at purchase). If you cancel during a billing period, access may continue until the end of the period, subject to plan rules. We may suspend or terminate membership for serious misuse, abusive behaviour, fraud, or non-payment, acting reasonably.
13. Behaviour, safety and misuse
We expect respectful communication. We may refuse or discontinue services where a patient behaves abusively, threatens staff, engages in harassment, misuses prescriptions, provides fraudulent information, or otherwise creates a safety risk. In such cases, we may cancel future appointments and restrict access to services.
14. Website and portal use
You must keep your login details confidential and notify us immediately if you believe your account has been compromised. You must not use our website or portal unlawfully, attempt to access systems without authorisation, or introduce malware.
We may suspend access to the portal for maintenance or security reasons.
15. Consumer rights and refunds
If you are a consumer, you have rights under UK consumer law, including the Consumer Rights Act 2015. Nothing in these Terms limits your statutory rights.
Where a service has been delivered (for example, a consultation has occurred or a document has been issued), you may not be entitled to a refund except where the law requires it or where we are at fault. Where services have not been delivered, refunds may be available in accordance with our cancellation rules and your statutory rights.
16. Liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.
Subject to that, we are not liable for losses that are not foreseeable, or for indirect or consequential losses. To the extent permitted by law, our total liability arising out of a service will not exceed the amount paid by you for that service, except where a higher limit is required by law.
17. Data protection
We process personal data in accordance with our Privacy Policy. By using our services, you acknowledge that we will process your data for the purpose of providing care and operating our service.
18. Changes to these Terms
We may update these Terms from time to time. The version published on our website will be the current version. Where changes are material, we will take reasonable steps to notify you. Changes will not affect appointments already booked and paid for.
19. Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.
The Terms and Conditions were last updated on 3 June 2025
1. Introduction
These Terms and conditions apply to this website and to the transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or any products or services that you receive from us. If any provisions of the additional contracts conflict with any provisions of these Terms, the provisions of these additional contracts will control and prevail.
2. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.
3. Electronic communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
4. Intellectual property
We or our licensors own and control all of the copyright and other intellectual property rights in the website and the data, information, and other resources displayed by or accessible within the website.
4.1 All the rights are reserved
Unless specific content dictates otherwise, you are not granted a license or any other right under Copyright, Trademark, Patent, or other Intellectual Property Rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed into any electronic medium, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
5. Third-party property
Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.
We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
6. Responsible use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
7. Idea submission
Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
8. Termination of use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.
9. Warranties and liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content. We make no warranty that:
- this website or our content will meet your requirements;
- this website will be available on an uninterrupted, timely, secure, or error-free basis.
The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability in respect of any matter which it would be unlawful or illegal for us to limit or to exclude our liability. In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.
Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.
10. Privacy
To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.
We have developed a policy to address any privacy concerns you may have. For more information, please see our Privacy Statement and our Cookie Policy.
11. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, we ask you to give us a notice including a detailed description of the issue you encountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology tools and techniques we will promptly resolve it.
12. Export restrictions / Legal compliance
Access to the website from territories or countries where the Content or purchase of the products or Services sold on the website is illegal is prohibited. You may not use this website in violation of export laws and regulations of United Kingdom.
13. Assignment
You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this Section will be null and void.
14. Breaches of these Terms and conditions
Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.
15. Force majeure
Except for obligations to pay money hereunder, no delay, failure or omission by either party to carry out or observe any of its obligations hereunder will be deemed to be a breach of these Terms and conditions if and for as long as such delay, failure or omission arises from any cause beyond the reasonable control of that party.
16. Indemnification
You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.
17. Waiver
Failure to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
18. Language
These Terms and Conditions will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
19. Entire agreement
These Terms and Conditions, together with our privacy statement and cookie policy, constitute the entire agreement between you and The Healthify in relation to your use of this website.
20. Updating of these Terms and conditions
We may update these Terms and Conditions from time to time. It is your obligation to periodically check these Terms and Conditions for changes or updates. The date provided at the beginning of these Terms and Conditions is the latest revision date. Changes to these Terms and Conditions will become effective upon such changes being posted to this website. Your continued use of this website following the posting of changes or updates will be considered notice of your acceptance to abide by and be bound by these Terms and Conditions.
21. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.
22. Contact information
This website is owned and operated by The Healthify.
You may contact us regarding these Terms and Conditions by writing or emailing us at the following address: admin@thehealthify.co.uk
20-22 Wenlock Road, N17GU
23. Download
You can also download our Terms and Conditions as a PDF.